Cancellation policy

In keeping with Bandidos goal of ensuring User satisfaction, any return or cancellation of Products by customer shall be governed by and subject to the terms and conditions set out under this Cancellation Policy. Customers are required to peruse and understand the terms of this Cancellation Policy.

There will be no cancellation on products ordered during a “Promotional/Offer Sale”.

To initiate a cancellation request, customer need to contact directly to our Customer Care Department via call or WhatsApp (Mobile no: 7591960202). It is essential to provide order details, including the order number, to facilitate a smooth cancellation procedure.

1.       Cancellation by the User

We understand that plans can change! If you need to cancel an order, please review our policy below:

How We Handle Cancellation Requests

  • Before Shipping: If we receive your cancellation request before your order has been processed or shipped, we will gladly cancel it and issue a refund to your original payment method within a reasonable timeframe. If you choose to receive your refund directly into your Bandidos Wallet, no fees will be deducted. You will receive the full invoice value, ready to use on your next purchase. All other cash/amount refunds are subject to standard payment gateway and website platform processing fees. These deductions are calculated as a percentage of your total invoice value:
  • Non-EMI Transactions: 5% deduction
  • EMI Transactions (Snapmint): 6.5% deduction

After the appropriate transaction fees are deducted, the remaining balance will be credited back to you via Snapmint or a direct bank transfer, at the final discretion of the Bandidos Pitstop team.

·         Important Note: If you wish to cancel an order, you must contact our Customer Care team via phone within 3 hours of receiving your order confirmation email.

Beyond this 3-hour window, our logistics team may have already completed the packing and scheduled the shipment. Please note that our physical packing and courier pickup often happen well before the tracking ID is generated and updated in the system. Therefore, we cannot accept cancellation requests once this process has begun, even if a tracking ID is not yet visible to you.

  • After Shipping : In case if you want to cancel the order while in transit, both side (Shipping from Bandidos Pitstop to customer location and from current location of shipment back to Bandidos Pitstop return centre) actual shipping charges from the courier partner will be deducted in addition to above said charges, even for a free shipping order at time of order placement. The refund amount to the customer will initiate, only after product received back to Bandidos return centre.

 2.    Order Cancellation by Bandidos Pitstop

While we always strive to fulfill every order successfully, there are rare occasions where we may be unable to accept or process an order. Bandidos Pitstop reserves the right, at our sole discretion, to refuse or cancel any order at any time.

Why an Order Might Be Cancelled

Some of the reasons an order may need to be cancelled include:

  • Unavailability: The product or service you ordered is out of stock or temporarily unavailable or QC failed.
  • Pricing or Detail Errors: There is an unintended mistake or inaccuracy in the product’s pricing or description.
  • Security & Payment Verification: Our system identifies potential payment issues or security concerns.
  • Invalid address given in order details.
  • Any malpractice used to place the order.

If we need to cancel any part of your order, or if we require further details to proceed, our team will reach out to contact you directly to guide you through the next steps. To ensure a secure shopping experience, we may occasionally require additional information or verification before we can accept and process your order.

If you do not agree to the terms contained in this Cancellation Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platform. The terms contained in this Cancellation shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platform.