CANCELLATION POLICY

In keeping with Bandidos goal of ensuring User satisfaction, any return or cancellation of Products by customer shall be governed by and subject to the terms and conditions set out under this Cancellation Policy. Customers are required to peruse and understand the terms of this Cancellation Policy.

There will be no cancellation on products ordered during a “Promotional/Offer Sale”.

To initiate a cancellation request, customer need to contact directly to our Customer Care Department via call or WhatsApp (Mobile no: 7591960202). It is essential to provide order details, including the order number, to facilitate a smooth cancellation procedure.

1.      Cancellation by the User

We understand that plans can change! If you need to cancel an order, please review our policy below:

How We Handle Cancellation Requests

  • Before Shipping: If we receive your cancellation request before your order has been processed or shipped, we will gladly cancel it and issue a refund to your original payment method within a reasonable timeframe. If you choose to receive your refund directly into your Bandidos Wallet, no fees will be deducted. You will receive the full invoice value, ready to use on your next purchase. All other cash/amount refunds are subject to standard payment gateway and website platform processing fees. These deductions are calculated as a percentage of your total invoice value:
  • Non-EMI Transactions: 5% deduction
  • EMI Transactions (Snapmint): 6.5% deduction

After the appropriate transaction fees are deducted, the remaining balance will be credited back to you via Snapmint or a direct bank transfer, at the final discretion of the Bandidos Pitstop team.

·         Important Note: If you wish to cancel an order, you must contact our Customer Care team via phone within 3 hours of receiving your order confirmation email.

Beyond this 3-hour window, our logistics team may have already completed the packing and scheduled the shipment. Please note that our physical packing and courier pickup often happen well before the tracking ID is generated and updated in the system. Therefore, we cannot accept cancellation requests once this process has begun, even if a tracking ID is not yet visible to you.

  • After Shipping : In case if you want to cancel the order while in transit, both side (Shipping from Bandidos Pitstop to customer location and from current location of shipment back to Bandidos Pitstop return centre) actual shipping charges from the courier partner will be deducted in addition to above said charges, even for a free shipping order at time of order placement. The refund amount to the customer will initiate, only after product received back to Bandidos return centre.

 2.    Order Cancellation by Bandidos Pitstop

While we always strive to fulfill every order successfully, there are rare occasions where we may be unable to accept or process an order. Bandidos Pitstop reserves the right, at our sole discretion, to refuse or cancel any order at any time.

Why an Order Might Be Cancelled

Some of the reasons an order may need to be cancelled include:

  • Unavailability: The product or service you ordered is out of stock or temporarily unavailable or QC failed.
  • Pricing or Detail Errors: There is an unintended mistake or inaccuracy in the product’s pricing or description.
  • Security & Payment Verification: Our system identifies potential payment issues or security concerns.
  • Invalid address given in order details.
  • Any malpractice used to place the order.

If we need to cancel any part of your order, or if we require further details to proceed, our team will reach out to contact you directly to guide you through the next steps. To ensure a secure shopping experience, we may occasionally require additional information or verification before we can accept and process your order.

If you do not agree to the terms contained in this Cancellation Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platform. The terms contained in this Cancellation shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platform.

SHIPPING POLICY

We guarantee that the despatch will be completed within 1-2 business days of the purchase being submitted. You will receive a notification email with tracking details once your order has been dispatched. There might be a minor delay in despatching from the above during any festival holidays, public holidays, or promotional sale times (which will be notified via website).


If you have ordered multiple items, each item may be shipped from a different warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your entire order and to get it to your doorstep as fast as possible!

Depending on the customer's location, generally it may take 4 to 7 working days to deliver the consignment after despatch. Delivery times may vary based on the destination and any potential carrier delays.

For a seamless and secure shipment, we usually work with the logistics partners DTDC, Indian Post, Delhivery, Professional.

Consignment door delivery is dependent on the service region of the aforementioned partner. If door-to-door delivery is not possible in the designated locations, the customer must pick up the shipment from the closest delivery hub suggested by the logistic partner. The logistics partner will contact you to ensure the same.

During the ordering process, please get in touch with our customer care department if you want express delivery, or international shipping on additional charge (Mobile no: 7591960202) .

Please contact our care department for more help if your order experiences significant delivery delays beyond the estimated timeframe.

Shipping costs and payment processing fees will be deducted from the invoiced value upon refund if the customer has not answered phone calls from Bandidos team members or logistic partners during delivery process.

We do not offer return pick-up services for returning orders; instead, customers must resend them to the address listed on the contact page.

All offer sale order will have shipping delays depending upon the orders we received during the sale times. Kindly do contact customer care for the delay related information's.

Please note that a complaint must be raised within 24 hours of your order showing as delivered in courier partner link (but not received cases). We will not be able to investigate any complaint that is raised after 24 hours of the delivery.

Delivery Tracking Status Update

Sometimes, when you check your tracking ID on the courier partner's website, the details might not reflect the actual, real-time status of your package.

This usually happens due to system sync delays or technical errors on the courier's end, which unfortunately falls outside our direct control.

There is no need to worry! If your tracking link looks stuck or incorrect, please do not panic. Instead, you can:

  • Call us directly to inquire about the actual status.
  • Let us do the heavy lifting: We will use our internal backend channels to contact the courier partner directly and get the most accurate, up-to-date information for you.

Your peace of mind is our priority, and we are here to ensure your package reaches you safely!

 RETURNS POLICY & REFUNDS POLICY

  • Damages/manufacturing defect/size changes needs to reported within 24hrs to our customer support 7591960202 and return need to send within 07 days. To ensure a smooth experience and for quality assurance/damage claim/incomplete shipment, we kindly request you to record an unboxing video upon delivery, starting from the moment you receive the package without removing the packaging tape.
  • A full refund of the amount of that product will be initiated only if the replacement of the same product is not available in stock with us. In all other cases, we will be replacing the product. 
  • Returned products must be in new, unused condition and include the original box and/or packaging with all tags included. The refund process will begin immediately following a successful inspection.
  • Customer needs to bear the cost of shipping for returns or exchanges.
  • In case of manufacturing defect/damages the refund of the shipping charge that you incur while shipping the product back to us, we will only refund the amount that we have marked as shipping in your order ID, or the cost that you have borne (whichever is lower). 
  • Products bought during any sale or discount offers cannot be refunded or replaced.
  • If you choose to receive your refund directly into your Bandidos Wallet, no fees will be deducted. You will receive the full invoice value, ready to use on your next purchase. All other cash/amount refunds are subject to standard payment gateway and website platform processing fees. These deductions are calculated as a percentage of your total invoice value:
  • Non-EMI Transactions: 5% deduction
  • EMI Transactions (Snapmint): 6.5% deduction

After the appropriate transaction fees are deducted, the remaining balance will be credited back to you via Snapmint or a direct bank transfer, at the final discretion of the Bandidos Pitstop team.

  • All refunds will be processed in 7 business working days from bandidos pitstop, but actual refunds may vary depends upon respective Banks.